Happy to discuss. Contact me using the messaging option.
I have not received my order / Je n'ai pas reçu ma commande
I take care of all my packages within the deadlines listed on your order form. In no case can I be held responsible for problems related to transport (delay, damaged or lost package) for which La Poste (France) and the post service of your country is solely responsible.
Please contact La Poste on their help page (https://aide.laposte.fr/) with your tracking number for France. Or the post service of your country. If you don't know it, ask your postman.
Deadlines may be exceeded. If your parcel shows as delivered but it is not in your mailbox, ask your postman and your post office which serves your address.
Gift wrapping and packaging
Yes, and prettily done, too! Just add this option at checkout and I will take care of the rest.
I have put the wrong address into my Etsy account
You are responsible for the mailing address you provide on your Etsy account and on your order form. If a wrong postal address is indicated and you did not contact me before sending your order, no claim will be possible.
Name on the order form
Please put your first and last name on your order form. We all like to be called 'Teddy Bear' or 'Princess' but if the postman knows us as Mr/Mrs Smith, this information will not help the delivery. There might be the case that there are 5 Teddy Bears and 12 Princesses in the neighbourhood.
All the information regarding sizes are available in each item's description.
All the information regarding caring instructions are available in the item's description.